11:11 Discounts & Rewards Club!
Privacy Policy
Effective Date: 1st August 2025
Last Updated: 1st August 2025
At 11:11 Discounts & Rewards Club (“we,” “our,” “us”), we are committed to protecting the privacy of our members, vendors, and website visitors.
This Privacy Policy explains how we collect, use, store, and safeguard personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of information:
a) Member Information
- Name, address, phone number, email address
- Payment and billing details (processed via secure third-party providers)
- Account login details and preferences
- Membership history, discounts claimed, and transaction records
b) Vendor Information
- Business name, ABN/ACN, address, phone number, and email
- Bank account/payment details for settlement of commissions
- Business category, discount offers, and promotional materials supplied
c) Website & Digital Platform Information
- IP address, device type, browser type, and usage statistics
- Cookies, session identifiers, and browsing preferences
- Interaction with our emails, website, and mobile application
2. How We Collect Information
- Directly from members during registration or subscription
- From vendors during onboarding or contract execution
- Through transactions, discount redemptions, and communications
- Automatically via website cookies, analytics tools, and mobile apps
3. Use of Information
We use the collected information to:
- Provide membership services, including access to vendor discounts
- Process payments, commissions, and financial transactions
- Improve our website, apps, and member experience
- Verify vendor authenticity and maintain service standards
- Communicate updates, promotional offers, and service changes
- Ensure compliance with our Terms & Conditions and applicable laws
4. Disclosure of Information
We may disclose personal information to:
- Vendors participating in the program (only to the extent required for discount redemption or reporting)
- Secure third-party service providers (e.g., payment gateways, IT providers, marketing platforms)
- Legal, regulatory, or government authorities as required by law
- Business partners and advisors in connection with operations or compliance
We do not sell, rent, or trade personal data to third parties.
5. Data Storage & Security
- All servers, data centres, and digital infrastructure are located exclusively in Melbourne, Australia, hosted within Microsoft Azure.
- Data is protected by Microsoft’s enterprise-grade security, encryption, and firewall technologies.
- We do not store or transfer any personal data outside of Australia.
- Access to member and vendor data is restricted to authorised personnel only and governed by strict access controls.
- Payment information is handled only by certified PCI-DSS compliant payment processors.
6. Retention of Information
- Member and vendor information is retained for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
- When data is no longer required, it is securely destroyed or anonymised.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated data
- Opt-out of marketing communications at any time
Make a complaint if you believe your privacy rights have been breached
8. Cookies & Tracking Technologies
We use cookies and similar technologies on our website and mobile applications. Cookies are small text files stored on your device to improve your browsing experience and provide certain features.
a) How We Use Cookies
- To recognise you when you return to our site or app
- To remember your login preferences and membership settings
- To analyse site traffic, performance, and usage trends
- To personalise your experience, including showing relevant discounts and offers
- To assist in security measures, fraud prevention, and authentication
b) How Cookies Are Stored
- Cookies are stored on your device (computer, tablet, or smartphone) in your browser’s cache or storage.
- Some cookies are session-based (deleted once you close your browser), while others are persistent cookies (remain until they expire or are deleted by you).
- Persistent cookies are used only where necessary to maintain your preferences or improve your experience.
c) Third-Party Cookies
- We may use third-party cookies from trusted partners (such as analytics and advertising providers) to help us measure effectiveness and deliver tailored content.
- These third parties are bound by strict confidentiality and data security obligations.
d) Managing Cookies
- You can manage, block, or delete cookies at any time through your browser settings.
- Please note that disabling cookies may affect certain features of our website or mobile app, including login functionality and access to member discounts.
9. Third-Party Links
Our website and app may contain links to external sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies separately.
10. Complaints & Contact Information
If you have any concerns or wish to exercise your privacy rights, please contact us:
Privacy Officer
11:11 Discounts & Rewards Club
Email: admin@1111rc.com
Phone: (03) 5906 8181
Address: 24-26 Heversham Drive, Seaford, Victoria, 3198
We aim to respond to all complaints within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.